Payment, Delivery, Refund & Ordering Information
Ordering Information
- You can make an order with us either through the website or by contacting us at:Â info@simplysouvenirs.co.uk or on 07716118669
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Payments
We accept the following methods of payment:
- Debit / Credit Cards - Secure payment processing
- Bank Transfer, either via Online Banking. (Instructions are provided upon checkout)
- Cash via Post (Money must be sent via Recorded Delivery with a tracking number)
- CryptoCurrency - Various forms acceptsÂ
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Delivery Information
- Postal Orders
- Please allow 2-3 days for your order to be dispatched. Some items may be sent quicker, depending on stock held at the time of order.
- Everything we send has a tracking number; this is to ensure your order gets to you swiftly and safely.
- We make sure that no-one can determine what’s inside the package – Your orders security is paramount to us!
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- Postal Service
- For small items (generally under 2.5kg) we use Royal Mail Tracked 24 Service. 99% of all items sent via this service will be delivered within the correct time frame, however please allow up to 5 working days after receiving your tracking number before contacting us about a lost/missing item.
- For larger items we may use ParcelForce (above 2.5kg or depending on the size of the order). This is a next day delivery service so someone will need to be in to sign for the goods.
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- Free Shipping on Orders Over £100: This only applies to orders made within the domestic UK. We apologize for any inconvenience caused by this.
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Refund Information
If, for some reason, there has been an error on your order or the items you have received are broken/defective, please contact us as soon as possible either by phone (07716118669) or via email (info@simplysouvenirs.co.uk).
Depending on what you've ordered (and the problem you've experienced) we'll either offer you a replacement item or a full refund.
If you opt for a replacement, we'll get it resent asap and will provide you with the relevant tracking numbers.
If you opt for a refund, we'll ask for you to send the items back to us first before processing the funds back to your account. We'll also reimburse you for any postage cost.